Privacy Policy

Flip Power Plus (com.flippowerplus.app) · Published by The Flipup Company · Effective: October 2026

Flip Power Plus helps customers book solar and power services, register complaints, and track the technician working on their request. This policy explains what information the app collects, why, and the choices you have.

1. Information we collect

Information you give us

  • Account details: full name, email address, password, phone number, area and full address, and an optional profile photo.
  • Requests: complaints, service bookings, orders and subscriptions you make, including the description you write and any photos or videos you attach.
  • Support messages: messages you send in the in-app support chat.

Information collected through the app

  • Location: if you choose to add your live location, we store it with your profile or request so a technician can find you. Technicians share their live location with the customer only while they have an active job, and it stops when the job ends.
  • Technician job reports: technicians upload before and after photos and notes when they complete a job.
  • Notifications: we create in-app and phone notifications about your requests and jobs.

2. How we use your information

  • To create and secure your account and sign you in.
  • To register, assign and complete your complaints, bookings and orders.
  • To let technicians reach and find your location, and to let you follow progress.
  • To send verification codes, password-reset codes and job updates.
  • To provide support and improve the app and its reliability.

We do not sell your personal information and we do not use it for advertising.

3. Who can see your information

  • Technicians and admins working on your request can see your name, phone number, address, location, and the details and photos of that request.
  • Service providers that help us run the app: our database, hosting and sign-in provider (Supabase), our email delivery provider (Resend) which sends verification and reset codes, and map and address-lookup services on your device.
  • Legal reasons: if the law requires it or to protect the safety and rights of our users.

4. Permissions the app asks for

  • Location – to add your address or, for technicians, to share job progress.
  • Camera, photos and microphone – to attach photos or videos to complaints and job reports.
  • Notifications – to alert you about new requests and job updates.

You can turn any permission off in your phone settings. Some features will stop working without it.

5. Data security

Your data is sent over encrypted connections, and access rules make sure customers can only see their own requests. No system is completely secure, so please keep your password private.

6. How long we keep your data

We keep your information while your account is active. When you delete your account, we delete your login, profile, requests, photos, chats and notifications. Encrypted backups may take up to 30 days to clear completely.

7. Your choices and account deletion

You can update your details in the app under Profile. You can delete your account at any time in the app: Profile → Delete my account. If you cannot open the app, see our account deletion page or email us.

8. Children

Flip Power Plus is not intended for children, and we do not knowingly collect information from them. If you think a child has given us information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. We will change the date at the top and, for important changes, tell you in the app.

10. Contact us

The Flip Power

Email: contact@theflippower.com
Address: Chenab Block Main Boulevard Iqbal Town Lahore